01What is Expense AI and who is it for?
Expense AI is a receipt and expense management system for Hong Kong SMEs. Employees upload and submit receipts, AI helps prepare the data, and finance reviews, approves and records settlement on Web.
Expense AI Classification SystemBefore you start
Frequently asked questions
Understand Expense AI, the trial, uploads, review and settlement.
02When does the 14-day free trial start? Is a credit card required?
The trial starts when the company account is first successfully activated and lasts 14 days. No credit card is required. Registration and time spent waiting for activation do not reduce the trial.
03What can I upload on iPhone and Web?
On iPhone, take photos or select images from your library. Web supports images and PDFs. After AI preparation, users confirm the groups, check the details and submit receipts.
04How many receipt images can I upload at once?
Each batch supports up to 10 files, and one source photo can be split into up to 10 receipts. Company quotas, file-size limits and temporary storage capacity may reduce the available amount. Users still need to check the AI results.
05Does AI automatically approve and settle receipts?
No. AI helps read and organise receipt data. Users confirm groups and check details before submission. Finance approves or returns receipts and records settlement on Web; the iPhone app is for submitting and following personal receipts.
06Can I still log in when upload or AI quota is exhausted?
Yes, while the company account has an active trial or subscription. Quotas can limit further uploads or AI processing, but already analysed drafts can still be reviewed and submitted. Login is paused while an account is expired or disabled; contact your administrator.
07Can I register with Gmail?
Gmail and other personal mailboxes are not currently supported. Administrators should use an email that matches the company domain, such as [email protected].
08Can employees join later?
Yes. A company admin adds employees from the workspace; public registration creates only the first admin.
09Can AI results be corrected?
Yes. Employees can check and correct the amount, category, receipt number and line items before submitting.
10What happens after the trial?
Login and new data are paused until you contact us and the operations team enables a formal plan.
11How long are originals retained?
Approved receipts and original files follow the permanent retention policy with hashes and audit evidence.